Shipping policy

Last updated: 13/10/2026

At CENSAE, every order is prepared with care. We aim to ensure that your fragrances and home essentials arrive safely, beautifully packaged and ready to be enjoyed.

Please review our shipping information below before placing your order.

1. Shipping Destinations

Available shipping destinations will be displayed during checkout.

If your country is not available at checkout, please contact us at info@censae.com for further information.

2. Order Processing

Orders are generally prepared and dispatched within [1–3 business days] after payment confirmation.

Business days exclude weekends and public holidays in Portugal.

During promotional periods, holidays or periods of high demand, processing times may be longer.

Orders containing made-to-order or personalised products may require additional preparation time, which will be communicated before purchase.

Once your order has been dispatched, you will receive a shipping confirmation email.

3. Shipping Methods and Delivery Times

We work with shipping partners to deliver your order safely and efficiently.

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
Mainland Portugal	[1–3 business days]
Madeira and Azores	[3–7 business days]
European Union	[3–10 business days]
Outside the European Union	[To be confirmed]

These timeframes are estimates and do not constitute guaranteed delivery dates unless expressly agreed.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures and other circumstances.

Unless a different delivery period has been agreed, orders will be delivered within the period required by applicable consumer protection legislation, generally no later than 30 days after the conclusion of the contract.

4. Shipping Costs

Shipping costs are calculated based on the delivery destination, selected shipping method and any applicable order conditions.

The total shipping cost will be clearly displayed during checkout before payment is completed.

Any shipping promotions or special conditions will be communicated on our website.

5. Order Tracking

Where tracking is available, you will receive a tracking link by email once your order has been dispatched.

Please allow some time for the carrier to update the tracking information.

If you have any questions about your delivery, please contact us at info@censae.com

6. International Shipping and Customs

For orders delivered outside the European Union, customs duties, import taxes or other charges may apply.

Where such charges are not included in the total paid at checkout, this will be clearly communicated before purchase.

Any applicable customs procedures may affect delivery times.

Customers are responsible for providing accurate information required for international delivery and customs clearance.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery details, please contact us as soon as possible at info@censae.com

We will make reasonable efforts to update the information before dispatch, although changes cannot always be guaranteed once the order has been handed over to the carrier.

If an order is returned because of incorrect or incomplete information provided by the customer, any additional shipping costs will be assessed and communicated in accordance with applicable law.

8. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the situation with the shipping provider.

Where delivery does not take place within the legally applicable or agreed period, consumers retain their rights under applicable consumer protection legislation, including the right to terminate the contract and obtain a refund where the relevant legal conditions are met.

CENSAE remains responsible for delivery obligations in accordance with applicable law.

9. Damaged Parcels or Products

We take care to package our products securely for transportation.

If your order arrives damaged, please contact us as soon as possible at info@censae.com

Where possible, include:

- Your order number.

- Photographs of the damaged product.

- Photographs of the outer packaging.

- A brief description of the issue.

We will assess the situation and provide an appropriate solution in accordance with your statutory consumer rights.

Failure to report visible damage immediately does not remove your legal rights regarding defective or non-conforming products.

10. Undelivered or Returned Parcels

If a delivery attempt is unsuccessful, the carrier may arrange another attempt or make the parcel available for collection, depending on its procedures.

If a parcel is returned to CENSAE, we will contact you to discuss the available options.

Any additional delivery costs will be assessed according to the circumstances and applicable consumer protection laws.

11. Bespoke and Personalised Orders

Bespoke fragrance projects and personalised products may have specific production, packaging and delivery requirements.

Estimated preparation times, delivery arrangements and shipping costs will be communicated individually before the order is confirmed.

For business-to-business bespoke projects, shipping arrangements may be governed by a separate quotation or written agreement.

12. Contact Us

For any questions regarding shipping or delivery, please contact:

Trading name: CENSAE
Legal business name: Censae Scents Unipessoal Lda.
Registered address: Rua Alfredo Vitorino Costa 114 B, 2685-772 - São João da Talha
VAT / Tax Identification Number: 518746100
Email: info@censae.com
Website: www.censae.com